Catching People
Catching People
What can every businessperson to help themselves and help all of those around them? In a
phrase, it is to catch people doing things right. Unfortunately, we usually do the exact
opposite.
In so many business situations, the focus is on uncovering things that are wrong. When we
put a lot of energy and focus on this, we are usually good at finding what we are looking for.
Behavioural studies done in business environments consistently report that acknowledgement
ranks highest among the wants and needs of working people. As a result, providing
acknowledgement is among the most powerful, least expensive, and easily provided aspects
that businesspeople can provide.
With this in mind, invest your energy in finding people doing things right each and every
day. When you regularly provide positive and regular acknowledgement to people an interesting
dynamic is unleashed. They want to do more things right so that they receive even more
acknowledgement. In this instance, a classic win-win and positive spiral to a more successful
working environment or relationship is unleashed.
Take a moment right now to think about how you can apply this in a real way to your work
environment and daily interactions. Think about how you can catch your staff doing things
right; how you can catch your peers or coworkers doing things right. You can even think about
how you can catch your suppliers doing things right. And, most definitely, how you can catch
your customers doing things right. People will love it and will love you even more for it!
Appreciation is almost universally welcome. Do yourself a favour in business and leverage
this most powerful of interpersonal tools. By doing so, you will be helping your business
and simultaneously improving both our marketplace and our society. Besides, it's a whole
lot of fun to do!
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